Returns & Shipping

Shipping

We ship to the EU, UK, Switzerland, Norway, Iceland, the US, Canada, Australia and New Zealand. Every pillow is made to order, and you get an email when it enters production and when it ships. Orders outside the EU may be charged import duties or taxes by your country.

Damaged, faulty or wrong item

Email fluffifypillows@gmail.com within 14 days of delivery with your order number and a photo of the problem. We will send a free replacement or a full refund.

Change of mind

Because each pillow is made from your own photo, we can't accept returns for a change of mind once production has started. If you contact us before production begins, we will cancel and refund your order in full.

Lost parcels

If your parcel hasn't arrived within the expected time, contact us and we will trace it with the carrier, then reship or refund.

Refunds

Refunds go back to your original payment method, usually within 5-10 business days.